Privacy Policy

This Privacy Policy describes how www.herbalheirloom.com (“we,” “our,” or “the Site”) collects, uses, and shares your personal information when you visit or make a purchase from the Site.

 

 

Information We Collect

When you interact with our website, we collect certain personal details to help us serve you better. This includes:

Device Information

  • Examples collected: Browser type, IP address, time zone, cookie data, viewed products/pages, search terms, and interaction details.

  • Purpose: To ensure the site displays correctly and to analyze performance and user behavior for optimization.

  • Source: Collected automatically using cookies, tags, web beacons, and similar tools.

  • Shared with: Our e-commerce platform provider, Shopify.

Order Information

  • Examples collected: Name, billing/shipping address, payment details, email, and phone number.

  • Purpose: To process your orders, send confirmations/invoices, deliver your products, detect potential fraud, and keep you informed about our offerings.

  • Source: Provided directly by you.

  • Shared with: Shopify and necessary third-party services for fulfillment.

 

 

Children’s Privacy

Our site is not intended for use by individuals under the age of 13. If you believe your child has shared personal information with us, please contact us at hello@herbalheirloom.com to request its removal.

 

 

How We Share Your Information

We only share your personal information with trusted service providers to fulfill your orders and operate our website. For example:

  • We use Shopify to host our store. See how Shopify handles your data: Shopify Privacy Policy.

  • We may share data if required by law or to protect our rights.

 

 

Targeted Advertising

We use your information to offer relevant ads and promotions, including via:

 

 

Use of Personal Information

Your data is used to:

  • Process and ship orders

  • Provide customer support

  • Send marketing updates (if subscribed)

 

 

Legal Basis for Processing (EEA Residents)

Under the GDPR, we process your data under the following bases:

  • Your consent

  • Contract performance

  • Legal obligations

  • Legitimate interests (that do not override your rights)

 

 

Data Retention

We retain your information unless you request its deletion. To request this, contact hello@herbalheirloom.com.

 

 

Automated Decisions

We do not use automated decision-making with significant legal effects. Shopify may use limited automation to prevent fraud.

 

 

California Residents (CCPA)

You have the right to:

  • Know what data we collect

  • Request deletion or corrections

  • Appoint an agent to make these requests

To exercise your rights, email us at hello@herbalheirloom.com.

 

 

Cookies

We use cookies to:

  • Remember your preferences

  • Track activity for analytics and ads

  • Facilitate smooth shopping and checkout

You can manage cookie settings through your browser. Learn more at All About Cookies.

 

 

Do Not Track

We currently do not respond to “Do Not Track” browser signals, as there is no standard industry response at this time.

 

 

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised date.

 

 

Contact Us

If you have questions or concerns, reach out at:

📧 Email: hello@herbalheirloom.com
📬 Mail: Herbal Heirloom, 1250 -2482 Yonge street, Toronto, Ontario, Canada M4P 2H5